Ordering, Delivery, Returns Policy

Ordering:

Most items are made-to-order (unless stated otherwise). Items that are made-to-order will be completed and ready to ship 2-4 weeks after the order is placed. If your order includes a ready-to-wear item and a made-to-order item both items will be sent together once the made-to-order item has been completed. 

If you have concerns over the measurements of an item we may be able to offer some alteration to the design so that the garment fits you as intended. For further information please send us an email. Please note any altered or customised items cannot be returned or exchanged. 

Discounts and Offers

Once you have placed your order we are unable to retroactively apply any future discounts, sales and offers onto your order, even if your order has not yet been dispatched and still remains 'open'.

Delivery:

We post worldwide!

UK - All orders will be sent out via Royal Mail second class signed for delivery. We will message you once your order has been shipped and provide you with your tracking number. We do offer a 24hr tracking option if you wish for that service. Please note the made-to-order lead time will remain the same at 2-4weeks, the postal service will be 24hrs from the date the item is completed and posted.

Europe & Worldwide - All orders will be sent out via Royal Mail International Shipping. We will message you once your order has been shipped and provide you with your tracking number. Due to Brexit all European orders placed may be subject to extra fees upon destination arrival (customs, handling etc), these will be fees placed outside of our shipping costs and may vary depending on destination. We will not pre-pay any of these fees, nor will they be included in your order when being placed, and therefore are not responsible for any extra charges. Please take this into consideration before purchasing. These terms also apply to International orders outside of Europe.

(This does include the channel islands (including Jersey, Guernsey, Alderney, Herm and Sark. Please note: gifts and goods sent to Jersey may be liable for GST (Goods and Service Tax), currently 5%).

All postage is calculated in your checkout basket. 

Please note once an item is posted it is not the responsibility of Tapuh for any damage or loss caused during transit. 

Delivery Fees:

UK & Nothern Ireland - £5.50 (Royal Mail Second Class Signed For)

UK & Northern Ireland - £15 (Royal Mail 24hr Tracked)

Europe - £20 (Royal Mail International Tracked)

Everywhere Else - £30 (Royal Mail International Tracked)

Returns ~ Exchanges ~ Cancellations:

Returns:

We have a 7 day returns policy which runs from the moment you receive your item. If you would like to return an item please message us within this 7 day period to notify us. You will have a further 7 days from contacting us to dispatch the item back and notify us.  

All items returned must be in the exact condition received. Items must not have been washed, worn and must be odorless and free of any pet hair - there’s enough textile waste in the world and we don’t want to waste our garments! 

If returns meet all the criteria you will be refunded once returns have been received and inspected. Buyer’s are responsible for return postage costs. If the return does not meet the criteria we will message you and a partial refund will be made.

We do not accept international returns or on customised garments.  Please take this into consideration before purchasing. 

Exchanges:

We all change our mind from time to time and that’s totally fine! Please just send over a message, whether it be requiring a different size or colour we will try our best to help you. A lot of our stock is very limited, so if we still have stock or just need to quickly run something up for you we will try to accommodate. Similar to our returns policy you will have 7 days to contact us and a further 7 days from contact to send us back the unwanted item. Once we receive the item we will post out the exchange.

Buyers are responsible for return postage costs as well as the postage cost to send out the exchange, we will invoice the postage costs through Paypal once your exchange is ready to send out. All items returned must be in the exact condition received. Items must not have been washed, worn and must be odorless and free of any pet hair - there’s enough textile waste in the world and we don’t want to waste our garments!

We do not accept international exchanges or exchanges on customised garments. Please take this into consideration before purchasing. 

 

Masks are unfortunately not a part of our returns policy and cannot be returned or exchanged once purchased. Please consider this before making your purchase - it’s kind of like underwear would you want to wear someone else's pants? 

Thank you for considering all this before you make your purchase and happy shopping! Please do not hesitate to drop us a message if you have any further questions.

Cancellations: 

If you no longer wish to make a purchase please don’t worry! Buyers have 24 hours from purchase to cancel their order. Please contact us to cancel your order and receive a full refund at: tapuhclothing@gmail.com